Effective Date: 06/24/2025
Customer2AI (“we,” “our,” or “us”) is committed to protecting the privacy of our users and their customers. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our platform and services.
Information We Collect
a. User Account Information
When you sign up for Customer2AI, we collect personal and business information such as your name, email address, company name, phone number, and payment details.
b. AI Agent Training Data
To configure your AI agents, you may provide scripts, FAQs, company-specific guidelines, and other content. This data is used solely to train and optimize your agents for your business.
c. Call and Interaction Data
Customer2AI captures and stores audio recordings and transcriptions of customer interactions handled by AI agents. These are used for review, performance improvement, and audit purposes.
d. Usage and Technical Data
We collect data about how you use our platform, including IP address, browser type, device type, pages visited, and system logs. This helps us improve performance, user experience, and platform security.
2. How We Use Your Information
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To set up and manage your AI agents
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To process payments and manage billing
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To provide customer support and communicate important updates
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To analyze and improve platform performance
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To enhance the accuracy and functionality of AI services
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To comply with legal obligations
How We Protect Your Information
We implement industry-standard security measures to protect your data, including:
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Encryption of sensitive data
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Secure access controls and authentication
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Regular system monitoring and audits
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Data isolation and retention controls for stored transcripts and recordings
Data Sharing and Disclosure
We do not sell or rent your personal or call data to third parties.
We may share your information only in the following circumstances:
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With trusted third-party service providers assisting in payment processing, hosting, and analytics (bound by confidentiality agreements)
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If required by law, regulation, subpoena, or legal process
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In the event of a business transfer, such as a merger or acquisition (you will be notified of any changes)
Data Retention
Call recordings, transcripts, and training content are retained for as long as your account is active or as needed to fulfill our legal and business obligations. You may request deletion of your stored data at any time.
Your Rights and Choices
You may access, correct, or delete your account data at any time through your dashboard or by contacting our support team.
You can also request to:
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Export stored call and transcript data
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Remove specific training material
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Cancel your account and permanently delete all associated information
Children’s Privacy
Customer2AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through a platform notice.
Contact Us
For questions about this Privacy Policy or your data, contact us at:
📧 [email protected]
📍 9414 E San Salvadore Dr | Suite 250 | Scottsdale, AZ 85258